Frequently Asked Questions
Everything you need to know about your luxury sleep experience.
What is the typical shipping timeline for adjustable bases and mattresses?
Most orders are processed within 1-2 business days. Standard freight shipping typically takes 7-10 business days for delivery, depending on your location within the continental United States.
Do you offer White Glove Delivery and setup services?
Yes, we offer premium White Glove Delivery services which include in-home setup, assembly of your adjustable base, and removal of all packaging materials for a hassle-free experience.
What is the 120-Day Comfort Guarantee?
We want you to love your sleep. If you are not satisfied with your mattress after a 30-night trial period, you can exchange it or return it within 120 days of delivery.
Are Sven & Son adjustable bases compatible with my existing bed frame?
Our adjustable bases are designed to be 'zero-clearance,' meaning they can sit directly on floor surfaces, platform beds, or fit inside most standard decorative bed frames.
What kind of warranty comes with my purchase?
Sven & Son products come with an industry-leading warranty, including a 25-year limited warranty on adjustable bases and a 10-year full replacement warranty on our luxury mattresses.
Do you provide financing options for larger purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, often with 0% APR options available for qualified buyers at checkout.